Dear Customer 24th May 2018
We respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy notice will tell you how we look after your data and about your privacy rights.
We have tried to be keep brief and clear. We are happy to provide any additional Information or explanation.
Data Controller: Ian David Morris, Susan Morris, David Owen Morris. T/A Leete Valley Caravan Park.
Data Protection/Office Manager: Amy Morris.
Address: Leete Valley Caravan Park, Nant Alyn. Rhydymwyn. Mold. Flintshire CH75HD.
Telephone: 01352 741 230. Mobile: 07767802615 (Ian) 07761305511 (David)
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) ( www.ico.org.uk) We would appreciate the chance to deal with your concerns first.
This version was updated on the 24th May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.
How We Collect Your Personal Data.
You may give us data orally or by filling in forms or by corresponding with us by post, emails or otherwise, for example when you:
• Have a Caravan Enquiry including Sales,
• Complete and Return Contract Agreement and provide us with a copy of your Insurance Schedule for our Park Management Systems
• Ground rent and Propane gas payments and any other services, including Direct Debit Management, for Administration and Financial Accounts.
Cookies are used when accessing our web page, but Consent is obtained by the Web Page Provider.
Where do we keep your Personal Data?
We keep your personal data securely within our Park Management System. We have put in place appropriate security measures to keep your personal information secure. As we are only a small family business, access to your personal data is limited and based on a need to know premise, for administration, sales and financial management purposes only. All Personal Data processed is subject to a duty of confidentiality.
How do we use your Personal Data?
• To contact potential customers with regards to caravan sales enquiries and purchases.
• To register you with our business.
• To contact our customers for the administration and management of our business and to carry out the Agreement/ Contract regarding renting a pitch at Leete Valley Caravan Park.
• Managing payments fees and charges.
• Park Administration Systems.
Disclosures of your Personal Data.
We may share your personal data with third parties to help us run our business or carry out our obligations to you. These will include:
• Our professional advisers, including our Solicitor, Bank and Accountant, in our legitimate interest and to comply with our legal obligations
• HM Revenue & Customs, Regulators and other Authorities in our legitimate interest and to comply with our legal obligations.
• Service providers for IT and System Administration, in our legitimate interest, in our legitimate interest and to carry out our Contract Agreement, as described in this notice.
• Direct Debit Collection Company, with consent from yourself, to collect Ground Rent Payments, for Financial management purposes.
HOW LONG WILL WE USE YOUR PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
CHANGE OF PURPOSE
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.
IF YOU FAIL TO PROVIDE PERSONAL DATA
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.
The cookies we use
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use all four categories of cookies:
Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
Functionality cookies remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are anonymous.
Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
No cookies, please
You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.
But, if you choose to refuse all cookies you may not be able to use our website properly.
You can also opt-out of Addthis tracking, although we think it improves your web experience.